Cancellation and Refund

At UB Jewellery’s we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you need to cancel an order or request a refund, please review the following guidelines.

1. Order Cancellation

We understand that sometimes plans change. If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations must be requested within 24 hours of placing the order.

To request a cancellation:

• Email us at [Your Email Address] with the subject line "Order Cancellation" and include your order number and the reason for cancellation.
• If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.
• If your order has already been shipped, you will need to follow our return process once the item has been received.

2. Refunds

We want you to be happy with your purchase, and we offer a 3-day refund policy for items that are eligible for return.

Eligibility for Refunds:

• Items must be unused, unworn, and in their original condition.
• Items must be returned in the original packaging.
• Refund requests must be made within 3-days of receiving your order.

If you wish to request a refund, please contact our customer support team at [Your Email Address] with your order number and reason for the refund.

Refund Process:

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If your return is approved:

• Refunds will be processed to your original payment method.
• Please allow up to 5 business days for the refund to be reflected in your account, depending on your payment provider's processing times.

3. Non-Refundable Items

The following items are not eligible for refund:

• Items that have been worn, used, or damaged after delivery.
• Items returned after the 3-day return window.
• Sale items or gift cards.

4. Exchanges

We currently do not offer exchanges. If you would like a different product, please return the item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@ubjewellerys.com with your order number and photos of the damaged item. We will offer you a full refund or replacement, depending on your preference.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over [X] value, as we cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about cancellations, refunds, or returns, please do not hesitate to reach out to our customer service team:

• Email: support@ubjewellerys.com
• Phone: 9811422618

Thank you for shopping with UB Jewellery’s. We appreciate your business!